Customer Service Coordinator
Job Description
CR3 are currently representing a National Housebuilder who are seeking an Customer Service Coordinator to work in Surrey on a Permanent basis.
Benefits:
- £28K-£33K Salary
- Sharesave Scheme
- Pension Scheme
- Private Medical Insurance
- 25 days holiday
Duties of the Customer Service Coordinator:
- Behave in line with our company values
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Touch Typing
- Patience and calmness under pressure
- A sense of humour
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful and assertive attitude
- Excellent communications skills
- Good team working skills
Customer Service Coordinator requirements:
- To address and respond to Customer issues in a prompt and organised way.
- To deliver an excellent customer service, understanding and empathy to our customers
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- To communicate effectively and regularly with colleagues and management
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- Keep the database system up to date at all times.
- Carry out general administrative duties.
- Work directly with the office manager to ensure our KPI’s are in line with company guidelines
- Learn and at all times adhere to the company Health and Safety requirements.
