RLO (Resident Liaison Officer)

Customer, Production, Site Management
London
September 17, 2024
Freelance Full Time

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Job Description

CR3 are currently representing a medium sized construction company who specialize in electrical and building works. We are seeking a RLO (Resident Liaison Officer) to work on a temp to perm or permanent basis in Hillingdon (West London).

Benefits:

  • £30K-£35K Salary
  • 8am – 4.30pm
  • Pension Scheme
  • 25 days holiday

Duties of the RLO:

  • To ensure that tasks are completed accurately and within agreed timescales.
  • To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
  • Act as the main point of contact and deal with any problems/queries that the tenant may have

RLO requirements:

  • Social housing & local authority experience (preferred)
  • Excel, word
  • Ability to speak with tenants
  • You’re able to demonstrate excellent organisational skills
  • You’re able to work independently and in a team environment
  • You’re detail orientated with the ability to get things right first time
  • You’re able to follow clearly defined processes
  • You’re process driven with continuous improvement mindset
  • You’ve able to demonstrate excellent customer service skills

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