Customer Care Operative
Job Description
CR3 are currently representing a medium sized housebuilder who are working on multiple sites across Essex. We are seeking a Customer Care Operative to work on a permanent basis.
Benefits:
- £40k – £45k salary
- Van + fuel card
- Flexible hours Monday – Friday
- Pension Scheme
- 25 days holiday
Duties of the Customer Care Operative:
- To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit
- To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
- To review defects lists and procure any materials required prior to customer appointments
- To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
- To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
- Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
- Maintain accurate records on the Defects Management System
- To organise and prioritise workload
Customer Care Operative requirements:
- Ability to work under pressure and meet deadlines
- Accuracy and attention to detail
- Excellent communications skills
- Good team working skills
- Time management skills
- Honesty and discretion
- Good understanding of Microsoft Office, Excel, Outlook
- Excellent analytical skills and organisation skills
- Good Maths and IT skills
- Ability to work to high degree of accuracy
- Full UK driving licence essential
