RLO (Resident Liaison Officer)

Job Description

CR3 are currently representing a local authority who are seeking a RLO (Resident Liaison Officer) to work on a permanent basis in East London.

Benefits:

• £30K-£35K Salary
• 8am – 4.30pm
• Pension Scheme
• 25 days holiday
• More Benefits

Duties of the RLO:

• Managing up to 20 buildings on a daily basis
• To ensure that tasks are completed accurately and within agreed timescales.
• To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
• Act as the main point of contact and deal with any problems/queries that the tenant may have

RLO requirements:

• Social housing & local authority experience (preferred)
• Excel, word
• Ability to speak with tenants
• You’re able to demonstrate excellent organisational skills
• You’re able to work independently and in a team environment
• You’re detail orientated with the ability to get things right first time
• You’re able to follow clearly defined processes
• You’re process driven with continuous improvement mindset
• You’ve able to demonstrate excellent customer service skills