Support Engineer (Education)

Technology
Kent
November 29, 2024
Full Time

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Job Description

CR3 are currently representing an Education Technology company who are seeking a Support Engineer to work in Kent.

Benefits:

  • £40k-£45k
  • 25 Days Holidays
  • Pension Scheme
  • Life Assurance
  • Private Healthcare
  • Additional voluntary benefits
  • Hybrid Working

Duties of the Support Engineer:

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

  • Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
  • To be the customer face of the client, ensuring our customers receive great service.
  • To assist the service desk with the delivery of the IT managed support service.

Support Engineer requirements:

  • Excellent Customer focus, problem solving and time management skills.
  • Excellent communication both verbally and written.
  • Punctual and able to prioritise own workload. 
  • Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
  • Able to work well with remote teams and build strong working relationships.
  • Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. 
  • Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. 
  • Basic wired and wireless networking and troubleshooting
  • Image build and deploy tools – Microsoft and Apple devices
  • Basic Operational knowledge of Microsoft 365 and/or Google Workspace
  • Technical knowledge and experience equivalent to CompTIA A+ or similar.
  • A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.

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